Thank you for choosing Superior Shrimp & Aquatics for your shrimp-related needs. We strive to provide high-quality products and excellent customer service. Please review our DOA Policy carefully before making a purchase. By shopping with us, you agree to the terms below:
DOA Guarantee for Shrimp
We strive to ensure your shrimp arrive healthy and in excellent condition. In the unlikely event that your shrimp arrive dead or severely damaged, we offer a DOA (Dead on Arrival) Guarantee to protect your purchase.
How it works:
- If your shrimp arrive dead or visibly damaged, please contact us within 2 hours of receiving your package.
- Provide clear, detailed photos of the shrimp and packaging to help us assess the situation.
- Once verified, we will offer a replacement or refund for the affected shrimp.
Please note:
- The guarantee applies only to shrimp shipped and received in their entirety, including all packaging ON the first delivery attempt.
- Claims made after 4 hours of receiving the shipment or without clear photographic evidence may not be eligible for compensation.
- The DOA guarantee does not cover issues caused by improper tank conditions, handling, or care after the shrimp have been received.
Your satisfaction is our priority, and we are here to ensure your shrimp arrive safely and thrive in your aquarium!
DOA Guarantee for Aquatic Plants
We take great pride in delivering healthy, high-quality aquatic plants. If your plants arrive damaged or dead, we offer a DOA (Dead on Arrival) Guarantee to ensure your satisfaction.
How it works:
- If your plants arrive damaged or dead, please contact us within 2 hours of receiving your package.
- Provide clear photos of the damaged or dead plants, along with the packaging.
- We will assess the situation and, if applicable, issue a replacement or refund for the affected plants.
Please note:
- The guarantee is only valid for plants that are shipped and received in their entirety, including packaging.
- Claims without clear photographic evidence or those made after 2 hours may not be eligible for compensation.
- The DOA guarantee does not cover issues caused by improper tank conditions or care after the plants have arrived.
We want you to be completely satisfied with your purchase, and we're here to make sure your aquatic plants arrive in the best possible condition!
After Package Leaves Our Care
We take great care in ensuring that your shrimp & plants are packed securely and shipped promptly. However, once the package leaves our care, we cannot control external factors such as shipping delays or handling by carriers. Our DOA (Dead on Arrival) Guarantee is in place to assist in the rare event that your shrimp arrive dead or severely damaged.
Every package is insured. Please bring the package to your local USPS/UPS to file a claim. In the event of lost or tracking not being updated via carrier scans, please reach out the carrier.
While we cannot control the handling of packages once they leave our facility, we are committed to your satisfaction and will work with you to resolve any issues related to shipping damage.
For any inquiries or assistance regarding returns and refunds, please contact our customer service team at superiorshrimpaquatics@outlook.com.
Superior Shrimp & Aquatics reserves the right to update or modify this DOA Policy at any time without prior notice. Please check this page periodically for changes.
Thank you for choosing Superior Shrimp & Aquatics!
Effective Date: 09-15-2023
