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View compareDOA Policy
Effective Date: 09-15-2021
Thank you for choosing Superior Shrimp & Aquatics for your shrimp-related needs. We strive to provide high-quality products and excellent customer service. Please review our DOA Policy carefully before making a purchase. By shopping with us, you agree to the terms below:
- 💯% DOA guarantee (not applicable for additional free shrimp to offset DOAs (+2)). I do require pictures as proof within 2 hours from first delivery attempt. Please take pictures of the DOA's in the unopened bag next to the shipping label. Without the pictures as described, I cannot honor the DOA. If there are DOA, there are multiple options we can do in this instance. If refund was chosen, the cost of the shrimp minus the cost of shipping will be refunded back to the buyer. DOA is waved if not first delivery attempts was not successful.
- After the package leaves my care, I cannot assume responsibility for packages lost or damaged by the mail carriers. Every package is insured. Please bring the package to your local USPS/UPS to file a claim. In the event of lost or tracking not being updated via carrier scans, please reach out the carrier.
- Regardless, if any issue arises, please reach out to me with any problems. I will do my best and work with you to resolve the matter.
- All pictures are from my tanks and are shown are for illustration purposes only. Actual product may vary due to natural variation with livestock*
For any inquiries or assistance regarding returns and refunds, please contact our customer service team at superiorshrimpaquatics@outlook.com.
Superior Shrimp & Aquatics reserves the right to update or modify this DOA Policy at any time without prior notice. Please check this page periodically for changes.
Thank you for choosing Superior Shrimp & Aquatics!